Audi Genuine Parts & Accessories eStore
Audi Oakland | 2560 Webster St, Oakland, CA 94612 | 855-540-2911

 PRIVACY POLICY   SHIPPING POLICY   RETURN POLICY   TERMS OF USE 

No refunds will be made after 30 days. All returned parts must be in the original packaging and include a copy of the original invoice. If your order did NOT include the VIN, there will be no returns or exchanges on the parts ordered! There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. There will be a 20% restocking fee for all returns if we concluded the order was a customer error, but still a returnable item. If the error is ours, we will cover shipping expenses and re-send the item to you. If the order error is the customers, charges for shipping and handling are not refundable.


Please contact us for a Return Authorization Number, prior to returning any merchandise. If you choose to email us, please include your order number and "Return Authorization" in the subject line. Returns will not be accepted without a Return Authorization Number. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging to receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under “Your Account” on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense.


Returns: Log in and click the order status icon located on the top-right corner of the screen. Click on the order number for the item that is being returned. In the next screen, click the return button and choose a reason for the return from the drop-down menu. We will then send you a Return Authorization Number. Once you receive the Return Authorization Number, write this number visibly on the outside of the package and ship the item back to us. Please include either the original packing slip or the item order number with the return. For your protection, we recommend that you use Insured Parcel Post. A credit will be issued when we have received the part and verified that its condition is acceptable.


Core Policy: Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, complete with no missing parts, not damaged, and in the original packaging. If you have any questions on core charges please feel free to contact us and we will be happy to answer them.

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